FAQ

To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.

Check your meter and the surrounding area for possible leaks. Different elevations result in varied amounts of water pressure for each meter. Customers are responsible for determining the need for a pressure regulator valve to protect the contents of their home. Once these possibilities have been exhausted, call our office and report low or high pressure for your area.

A repair could have been completed recently allowing air to enter the line, causing the milky look. After any repairs have been made, a sample will be taken to ensure safe water.

All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. 

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

We may have received it after the due date or it could have crossed in the mail or we may not have received it at all. Call our office and we will help you solve the problem.

The Notification Preferences page in the resident portal makes it easy for residents to view and manage their text notification settings.  For each phone number linked to the resident account, they can easily Opt-In or Opt-Out of receiving text alerts from Mass Notifications.